Interactions
JULY 22, 2021
A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”. billion in 2020 , up 32.4%
transcosmos Information Systems
NOVEMBER 6, 2018
This refers to the waiting time and how employees can reset it by simply greeting the customer, reminding them of the waiting time, other short interactions with them, and by allowing them to use the distractions laid out on them, such as Apple products available to access. Reset internal clocks.
Stella Connect
JANUARY 25, 2018
According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Brands need a more integrated stack for a single view of the customer and a real-time view of product inventory.
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