Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. During this period, ecommerce sales thrived while in-person transactions declined sharply. Lumoa allows for a powerful feedback drill down, even if there’s data flowing from multiple touchpoints and in various formats.

Retail 208

Retail Feedback Trends Consumers 208

OpinionLab

MAY 30, 2017

Since this isn’t 2009, I didn’t have IE installed on my computer so I grabbed my phone and hit the company’s mobile site. He told me he wasn’t sure because he was ecommerce support and only had visibility into distribution center inventory, not store inventory. He suggested I call each individual store and ask.

Omni-Channel 60

Omni-Channel Ecommerce Retail Connections 60

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Consumers want a seamless omnichannel experience across all touchpoints and, based on their experiences with leading omnichannel retailers, they expect nothing less.

Self Service 40

Self Service Trends Customer Service Contact Center 40

Stella Connect

MARCH 28, 2017

It’s estimated that between 2009 and 2013, retail foot traffic in the U.S. This is perfectly fine, and can work to your brand’s advantage, unless your in-store and ecommerce channels are still worlds apart. Every associate must be on the same page, ready and able to provide excellent service at every touchpoint.

Retail 40

Retail Brands Omni-Channel Ecommerce 40