OpinionLab

MAY 30, 2017

The reason I’m telling you all this, besides the fact that I love the movie and talk about it every chance I get, is that Indy’s non-impact on the final outcome of the film is eerily similar to an experience I had recently with a prominent omnichannel retailer. He suggested I call each individual store and ask.

Omni-Channel 60

Omni-Channel Ecommerce Retail Connections 60

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Consumer Expectations for Omnichannel Will Soar. Nearly a decade later, few brands have moved to capture that value. .” – Blake Morgan (@BlakeMichelleM ).

Self Service 40

Self Service Trends Customer Service Contact Center 40

Stella Connect

MARCH 28, 2017

Online shopping, omnichannel offerings and technologies, and experiential retail have laid waste to the old “stack ‘em high and let ‘em fly” business model. It’s estimated that between 2009 and 2013, retail foot traffic in the U.S. It’s time to fully embrace an omnichannel approach to sales. Foot Traffic Is Down.

Retail 40

Retail Brands Omni-Channel Ecommerce 40