The Top 4 Customer Service and Performance Management Trends to Look for in 2018
Stella Connect
JANUARY 25, 2018
According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Consumer Expectations for Omnichannel Will Soar. Nearly a decade later, few brands have moved to capture that value. .” – Blake Morgan (@BlakeMichelleM ).
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