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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Compared to more lengthy phone waits, Comm100’s benchmark score for live chat wait times in 2021 was just 36 seconds.

Tools 189
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12 Top Reputation Management Software for 2020

Grade.us

Here’s a demo of our platform in action and a list of our platform pros and cons: Pros. Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer.