Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. That includes B2C, B2B, and G2C (Government to Citizen). Using AI the right way will enhance the relationship versus frustrate the customer. in 2022 and 5.4%
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