CSM Magazine
FEBRUARY 7, 2023
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Unleash the chatbot!
ShepHyken
JANUARY 5, 2018
It’s really instant customer service. For businesses, a study from McKinsey customer experience survey showed that when companies provide a low effort experience throughout the entire customer journey saw 10-15% increases in revenue and a 20% in customer satisfaction. The takeaway.
CX Journey
JANUARY 11, 2018
From desktop and laptop computers to tablets and smartphones and even brick and mortar stores, the customer journey is more complicated than ever. As you can see, having an omnichannel strategy has benefits for both consumers and businesses alike. Ford Blakely is the founder and CEO of Zingle.
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