ShepHyken

SEPTEMBER 29, 2023

Harvard Business Review (HBR) shows there is a link between employee engagement and customer satisfaction. When employees are engaged and motivated, they are more likely to deliver exceptional customer service. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

NobelBiz

APRIL 9, 2024

Its cornerstone, the Privacy Rule, safeguards personal health information, mandating healthcare entities to uphold confidentiality while facilitating essential healthcare services. Regular training sessions address regulatory changes, customer handling techniques, and compliance protocols.

Call Center 104

Call Center Healthcare Contact Center Financial 104