ShepHyken

SEPTEMBER 29, 2023

Harvard Business Review (HBR) shows there is a link between employee engagement and customer satisfaction. When employees are engaged and motivated, they are more likely to deliver exceptional customer service. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 135

Employee Engagement Engagement Strategy Effort Score 135

Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Service Untitled

DECEMBER 1, 2010

Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service.

Customer Service 42

Customer Service Exceptional Customer Service Customer Satisfaction Retail 42

NobelBiz

APRIL 9, 2024

Its cornerstone, the Privacy Rule, safeguards personal health information, mandating healthcare entities to uphold confidentiality while facilitating essential healthcare services. Regular training sessions address regulatory changes, customer handling techniques, and compliance protocols.

Call Center 104

Call Center Healthcare Contact Center Financial 104