2009 Culture Customer Service Training How To 
ShepHyken
AUGUST 6, 2023
My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles. We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.”
ShepHyken
JULY 11, 2022
A good first impression is a good place to start, and the author shares how to take that first impression to the next level. Then, think about this customer well into the future. In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009.
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SmartKarrot
FEBRUARY 15, 2022
Jeff Toister , the president of Toister Performance Solutions, works with customer care teams to help them realize their full potential. His services include personnel training, customer feedback program implementation, and customer service culture development. Lincoln Murphy. Marsha Collier.
SurveySensum
JULY 14, 2020
She strongly believes that corporate culture and employee experience directly impact customer experience. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
Stella Connect
JANUARY 25, 2018
In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands.
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