Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Beyond Philosophy

SEPTEMBER 13, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. Michael Lowenstein, Ph.D.,

Social Media 60

Social Media Multi-Channel B2C B2B 60

Qualtrics

JULY 15, 2019

This morning, I was looking for a new router to help speed up our at-home internet, and beyond the traditional preferences, I was also able to sort by connectivity type (Wireless preferred), computer type, and speed, which helps to make the best decision when it comes to equipping my home.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37