2009 Chatbots Gamification Self Service 
CSM Magazine
FEBRUARY 7, 2023
Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Inspire and motivate team members through gamification. A good example is speech analytics.
Comm100
NOVEMBER 23, 2020
Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. Since then, Comm100 has kept true to its mission by expanding its offerings to meet the evolving needs of customer service teams. 4.7 / 5 (Capterra).
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