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Customer Service Predictions for 2018

CSM Magazine

The use of video will continue to evolve in the customer service space. There has been an increase in using video to provide customers with things like visual “how to guides” and product demonstrations. Gamification. These are much more effective than trying to illustrate something over the phone. About the Author.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!