Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Knowing how to improve customer service starts by understanding what customers want.

Tools 189

Tools Customer Service Tips Omni-Channel 189

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. Aim: customers as brand evangelists.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Grade.us

JUNE 2, 2020

Made up of a group of 60+ passionate team members, Traject represents 7 brands, 22 cities, and 11 different countries. Integrate with CRM, POS, and other systems through the API. Looking for a simple data analysis dashboard you can use to present agency-branded data to your clients? Brand and account-level reporting.

Software 47

Software Management Net Promoter Score Multi-Channel 47