2009 Brand Values Social Media Study 
ClearAction
FEBRUARY 7, 2016
Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Improves Brand Value article. Customer Experience Management Using Social Media BKM: Wells Fargo. Customer Experience Social Media Conversations BKM: Dell.
SurveySparrow
JUNE 9, 2020
Did you know that UC Berkeley has a Meme Studies Department? Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. It was started as a side project by Alan Schaaf who was at Ohio University studying Computer Science. It is a form of cultural expression, to put it in really simple words.
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