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5 Ways to Apply AI and Win Back Business

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.

Self Service 64
Self Service Chatbots Contact Center Policies 64
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What Elephants and Customer Experiences Have in Common

CSM Magazine

FEBRUARY 7, 2023

Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor. Stay true to your brand values.

Self Service 52
Self Service Customer Experience Gamification Analytics 52
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