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Starbucks Store Closings for Training: Déjà vu and You

Michelli Experience

As you’ll recall from my last post (based on the limited information available at the time), I offered an opinion concerning the importance of customer service skill development (e.g., In fact, back in 2009, I wrote the following as an excerpt in a free downloadable eBook about Starbucks leadership principles…. Looking Back to 2008.

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