Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey.

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey.

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

A Positive Customer Experience by Tailoring Communications

CSM Magazine

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. Great customer service and long-term business success. Customer Service Articles

Starbucks Store Closings for Training: Déjà vu and You

Michelli Experience

As you’ll recall from my last post (based on the limited information available at the time), I offered an opinion concerning the importance of customer service skill development (e.g., Given that Starbucks, like all other businesses, thrive on product, passion and people…Starbucks attempted to re-infuse passion for product excellence and customer experience through their evening compulsory training session. 2008, 2018, 2028…the story will always be the same.

3 Property and Casualty Insurance Trends to Watch in Customer Experience

Ecrion

Customer Experience, or CX for short, is a major focal point for most businesses and industries. Providing an outstanding customer experience not only helps companies keep their customers, it helps attract new ones through word of mouth. Customer Experience Insurance

Collaborate 18 JDE Recap & Resources

Circular Edge

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2

Collaborate 18 JDE Recap & Resources

Circular Edge

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2

Beauty in Imperfection

C Space

their customers. In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Customers Choose Real Over Fake. Customers Choose Real Over Fake.