ShepHyken
JUNE 13, 2022
In 2009 only 18% of the value of the top 100 brands was in subscriptions. Customer Experience Is Getting Worse by Katie Deighton. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. This grew to 29% by 2018.
ShepHyken
AUGUST 6, 2023
remains unchanged since 2009 while inflation reached 6.2% in 2022 and 5.4% so far this year; over 14 million of workers in the food service and related service industries are forced to rely on tips to make a living wage. as of 2023 and minimum federal wage of $7.25 Connect with Shep on LinkedIn.
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ShepHyken
JULY 11, 2022
In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009. My Comment: Over the years, I’ve shared many articles about culture and “internal customers” (employees and co-workers). Go to The Customer Focus to learn more about our customer service training programs.
SmartKarrot
FEBRUARY 15, 2022
Marsha Collier has authored 48 books about customer service, social engagement, and eCommerce. So we cannot say if there is anything that she doesn’t know about customer service. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service.
ShepHyken
MAY 1, 2023
According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. How big is simplicity?
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