2009 2022 Customer Engagement Customer Service Training 
ShepHyken
AUGUST 6, 2023
Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. remains unchanged since 2009 while inflation reached 6.2% in 2022 and 5.4%
SmartKarrot
FEBRUARY 15, 2022
She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. Martin Hill-Wilson is a customer service strategist and leader with extensive experience in customer experience (CX), and artificial intelligence (AI). Martin Hill. Shep Hyken. Steve Curtin.
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