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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. The Ups Comm100’s omnichannel ticketing platform gives companies more control and visibility than a regular inbox.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. LinkedIn : [link].