Remove 2009 Remove 2016 Remove Contact Center Remove Omni-Channel
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

article thumbnail

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. Below, we’ll share our predictions and explain what customer service and contact center leaders must factor into their plans. What will brands’ biggest concerns be in 2018?