The Top 4 Customer Service and Performance Management Trends to Look for in 2018
Stella Connect
JANUARY 25, 2018
You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. A recent study about the shopping habits of 46,000 customers of a major U.S. Consumer Expectations for Omnichannel Will Soar.
40 
Let's personalize your content