Remove 2009 Remove 2015 Remove Customer Care Remove Customer Service Training
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The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. A recent study about the shopping habits of 46,000 customers of a major U.S. What is your brand’s customer service ideal?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].