2008, Feedback, Loyalty and Online Experience

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Retently

AUGUST 22, 2018

And here’s a trend analysis of the bottom-line margins of the airlines industry from 2008-2013: Airlines industry | Bottom-line margins 2008-2013. The study leveraged the power of open-ended feedback and individual Net Promoter score to assess the importance of each driver in delivering customer satisfaction.

Airlines

Airlines Customer Satisfaction NPS Net Promoter Score

How COVID-19 has Driven Digital Retail

Kitewheel

JULY 2, 2020

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Doing this requires attracting, converting, and engaging both new and existing customers.

Retail

Retail Social Media Consumers Study

Customer Experience Update

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

How COVID-19 has Driven Digital Retail

Webinars

Stay Connected