2008 Customer Experience Professionals Net Promoter Score NPS 
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. looks at NPS through an updated lens.
InteractionMetrics
JUNE 19, 2023
[iii] In the “Age of the Customer,” every interaction between customers and a company is critical. The CX Era The emergence of the Net Promoter Score in 2003 created a simplified system of brand “detractors” and brand “promoters” who rank a company on a scale of 0 to 10.
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