Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect , and other sources. We’ve gotten so few poor scores,” she says, “we haven’t identified a need yet.”. Agent Empowerment.

Contact Center 43

Contact Center Effort Score Culture Feedback 43

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? The expectations of our employees and our customers must be managed to build a people first culture. And I get it, many of you guys probably have to report the street, every quarter, I get that.

Culture 12

Culture Employee Engagement Company Engagement 12

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect , and other sources. We’ve gotten so few poor scores,” she says, “we haven’t identified a need yet.”. Agent Empowerment.

Contact Center 20

Contact Center Effort Score Culture Feedback 20