Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. August 2007: Chris Messina invented the hashtag.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. August 2007: Chris Messina invented the hashtag.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS.

NPS 52

NPS ROI Social Media Effort Score 52

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. August 2007: Chris Messina invented the hashtag.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

ijgolding

MAY 20, 2015

The company was named ninth on Business Week’s top 25 companies customer service list in 2007. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced. Most of all, I TRUSTED them.

Net Promoter Score 120

Net Promoter Score How To Effort Score Lifetime Customer 120

ProProfs Chat

AUGUST 8, 2019

However as time has passed by, many loyal customers started to give up on the brand. Areas Where McDonald’s Service Failed Customers’ Expectations. There are exactly three areas where customers felt disappointed with the services provided by the brand. Inspirational Customer Service Stories. customers’ wishes.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51