2006 Customer Expectations Handbook Marketing 
Natalie Petouhof
JULY 26, 2016
And they are consistent regardless of the type of device, application, or connection a customer is using. In fact, that’s key to where customer expectations come from thus important to capitalize on. Since 2006, what has changed slightly is the average online shopper expects pages to load in four seconds or less.
Service Untitled
JULY 15, 2010
The author also emphasized the importance of marketing to help create a successful business and touches upon social media including Facebook, Twitter, blogging, and of course, the company website. Book Review: Exceeding Customer Expectations I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations.
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