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The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

And they are consistent regardless of the type of device, application, or connection a customer is using. In fact, that’s key to where customer expectations come from thus important to capitalize on. Since 2006, what has changed slightly is the average online shopper expects pages to load in four seconds or less.

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Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

Service Untitled

The importance of helping employees by using written job descriptions, handbooks for the “don’ts&# of the business, and training that covers the “do&# procedures will ensure employees function as you want. Perception is key to customer service excellence It’s easy to fool our senses and perceptions.

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