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5 Top Customer Service Articles of the Week 2-21-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? My opinion is that this technology ups the customer experience related to lower-level needs.

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The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. We’ve been measuring emotions since 2005 with surveys.