2005 Customer Service Customer Service Training Interaction 
ShepHyken
FEBRUARY 21, 2022
Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? My opinion is that this technology ups the customer experience related to lower-level needs.
Beyond Philosophy
MARCH 4, 2019
As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys. Using facial recognition technology, you can identify how the customer is feeling walking into that experience. It’s a fair question.
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