2005 Customer Service Customer Service Training Engagement 
ShepHyken
FEBRUARY 21, 2022
Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? My Comment: We close out this week with a bonus article about the state of customers service.
Beyond Philosophy
MARCH 4, 2019
As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys. You can also identify how the customer is feeling during that interaction with the employee and how they felt when they leave.
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