Comm100

MARCH 2, 2022

Even simpler things like queue management and the differences between how Apple manages their lines during a new iPhone launch and the way a cinema or a nightclub works their lines of customers can set a sort of broad, general standard over time that customers can use to elevate their expectations for that particular type of experience.

Customer Expectations 130

Customer Expectations Net Promoter Score Effort Score Policies 130

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.

Analytics 304

Analytics NPS Financial Analysis 304

ProProfs Chat

DECEMBER 23, 2019

Ways to Build A Customer Centric Organization. In spite of such efforts, why do you see so many businesses struggling to get customer centricity on track? It is quite possible that the volume, velocity and variety of customer data can be overwhelming for many businesses. That’s because numbers don’t lie.

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. For more on the Net Promoter System , we recommend checking out resources like Bain & Company , and Customer Strategy to name only a couple).

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Currency Alliance

NOVEMBER 16, 2021

This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher. but the effort is also high (perhaps 1-0.8 = 0.2). and a modest effort of perhaps 0.25 (i.e.,

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher. but the effort is also high (perhaps 1-0.8 = 0.2). and a modest effort of perhaps 0.25 (i.e.,

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52