Magellan Solutions

FEBRUARY 2, 2022

However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center Industry Contact Center Government 75

Magellan Solutions

SEPTEMBER 13, 2016

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world.

Telecommunications 81

Telecommunications Culture Call Center Industry 81

Magellan Solutions

SEPTEMBER 6, 2015

The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. It employs over a million workers and is anticipated to hit $25 billion in revenues in 2016. As a result, Filipinos have a cultural affinity for the United States.

Call Center 40

Call Center Industry Culture Banking 40