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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. ” 2. Coveo. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116
Contact Center Customer Satisfaction Technology Self Service 116
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Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Customer Bliss

NOVEMBER 15, 2016

The first, published in 2005 is “Customer Service: Utility Style” this is a primer outlining strategies to provide excellent customer service. My most recent book, “Energy Efficiency: Principles and Practices” was published in January 2009 and provides tools and strategies to offer energy efficiency programs.

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