CSM Magazine

APRIL 5, 2018

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. Video chat consistently gives you 90+% NPS and CSAT ratings. Text chat has less than 60% and ChatBots even less.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

CX Workout - Ideas Blog

DECEMBER 22, 2020

This was then followed up by asking NPS for both brands. Below are the collective NPS scores for the brands that went above and beyond and the brands that let people down. Our exploration of NPS illustrates that how brands interact with their customers is more critical in 2020 than ever before. About Decooda.

NPS 52

NPS Financial Survey Effort Score 52

SurveySparrow

OCTOBER 18, 2020

A healthcare professional can not do the role of a software engineer, right? The decisions related to technology should be easily and wisely taken by the CEO. Send customer feedback surveys and NPS surveys to identify the pulse of your target customers. Being sound with technical skills. Exceptional delegator.

How To 52

How To Leadership Communication Survey 52