CX Predictions and Tips for 2017
Clicktools
JANUARY 6, 2017
Your customers born between 1982 and 2004 is now about 25% of the total population. To reach them, leverage text, mobile, and social channels. Twitter, Facebook, Instagram and other online channels are your first line of defense in working with customers in need. Social is the new self-help channel, so be all over it.
58 
Let's personalize your content