CX Predictions and Tips for 2017
Clicktools
JANUARY 6, 2017
What trends will emerge to become the buzz of marketing campaigns, the talk tracks of service and support departments, and the hashtag du jour? Your customers born between 1982 and 2004 is now about 25% of the total population. To reach them, leverage text, mobile, and social channels. Mind the millennials. And be nice.
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