ROI and the Secure Customer Index (SCI)
Horizon CX
MARCH 1, 2021
Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective. In 2004, D. there are four segments that indicate the security of the relationship—Secure, Favorable, Vulnerable, and At-Risk. Randall Brandt at Burke, Inc.
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