2004 Customer Engagement Customer Experience Design Employee Engagement 
Michelli Experience
JULY 27, 2016
I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). When employee and customer engagement becomes challenging set a course for expedited service delivery that seeks to meet customers where they are!
Michelli Experience
MARCH 2, 2016
Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. That goes for both good and bad news!
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