Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. My congratulations to a team of professionals for going that extra mile for customers. Use concierge mindset for customer service The best concierge takes pride in orchestrating memorable experiences for.

Banking 41

Banking Call Center Government Financial 41

Magellan Solutions

MARCH 4, 2020

This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services. However, AMEX was once sued for sending customer calls to India. Later on, it started outsourcing its IT and customer services too.

Company 64

Company e-support Call Center Government 64