2004, Brand Values, Culture and Customers - Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

MARCH 20, 2018

Today I am absolutely delighted to share my interview with passionate Customer Experience Professional, Kathy van de Laar – enjoy… Ian. My background was call centers and phone-based customer contact and I was one of a small team of people working with clients like AT&T, FedEx, IBM to improve their phone-based customer services.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

AUGUST 31, 2022

Instead of depending just on the outsourced team’s brand value, evaluate their skills. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. MORGAN ABANDONS IBM.

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Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

10 Examples of Bad Outsourcing and How to Avoid Them

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