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Part 3: B2B Customer Support Transformation Imperatives

Team Support

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. of companies offer both phone and electronic channels for support.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. She has served clients as an independent consulting partner since 2004.

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article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. She has served clients as an independent consulting partner since 2004.

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There are a number of different types of these agreements.

Wired and Dangerous

The main credit support documents governed by English law are the 1995 Credit Support Annex, the 1995 Credit Support Deed and the 2016 Credit Support Annex for Variation Margin. But there is a way to go in order to respond fully to Article 2.1.c c of the Paris Agreement.