2004, 2030, Leadership and Technology - Customer Experience Update

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. AI is expected to take over around 38% of US jobs by the year 2030. Text chat has less than 60% and ChatBots even less.

Customer Care

Customer Care Chatbots Average Handle Time Video

Brand Move Roundup – October 2, 2020

C Space

OCTOBER 2, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Divesting from all meaningful exposure in fossil fuels by 2030. ?

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Customer Experience Update

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

Brand Move Roundup – October 2, 2020

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