Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Mr. Barry Dalton. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Mr. Barry Dalton. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Workout - Ideas Blog

DECEMBER 22, 2020

Brands that let people down, on the other hand, evoked anger and frustration among an average of 61% their customers (versus 15% in 2019). Gratitude was evoked, on average, by 32% of respondents (up from 5% in 2019). God, luck, fate) has intentionally acted to improve the beneficiary’s well-being” (Fredrickson, 2004, p.

NPS 52

NPS Financial Survey Effort Score 52