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Part 2: B2B Customer Support Transformation Imperatives

Team Support

Proactive customer engagement accounts for more than a quarter (28%) of Support interactions and grew by 14% from 2019 to 2020. Technology tools such as TeamSupport’s proprietary Customer Distress Index ® (CDI) make it easy. Most customer support interactions today are reactive, but proactive support is on the rise.

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When Do You Need to Outsource a Call Center

Magellan Solutions

billion market worth in 2019? They first delegated their technical support in India as early as 2004. Access to Advanced Technology One of the competitive advantages of Business Process Outsourcing (BPO) companies in the market is their access to cutting-edge technology and best practices. So, what’s driving this growth?

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GT Foundation Joins Vaccination Initiative in India

GlowTouch

About The GT Foundation The GT Foundation was established in 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

Due to the exponential rise of information technology (IT) over the past ten years, it is now necessary to offer IT goods and services using ever-cheaper methods. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. They consequently sued Accenture for $32 million in April 2019. CASE STUDY. TAKE NOTE: .

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Cherwell Selects Talkdesk to Support their Mission of a Smarter Customer Service

Talkdesk

Recognized as a challenger in the Gartner Magic Quadrant for IT Service Management and named a winner of the Colorado Top Workplaces 2019 award , Cherwell Software excels at delivering great service to its customers and understands that today’s workforce relies on real-time information to be successful.

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A Perspective and a Prospective on CX

Horizon CX

Technologies applied to CX have rapidly accelerated and many of them are becoming more accessible due to lower barriers of entry. What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. Perhaps during 2019 we’ll see a bit of “back to the future” for collecting VoC—people talking to people.

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PCI DSS: The Forgotten Superhero

CSM Magazine

According to UK Finance, card payments accounted for half (51%) of all payments in the UK in 2019 while consumer use of credit cards rose by 7% to 3.3 Introduce clever technology behind the scenes. Once re-acquainted with the importance of PCI DSS, why not introduce technology that enables PCI DSS compliance?