2003 NPS Roadmap Social Media 
Chattermill
JUNE 3, 2019
Net Promoter Score (NPS). First developed in 2003 by Bain and Company, it’s now used by millions of businesses to measure and track how they’re perceived customers. Net Promoter Score (NPS) measures the loyalty of customers to a company. NPS is an excellent way of understanding the overall customer perception of your brand.
ReviewTrackers
JULY 31, 2018
Customers can share their feedback freely via online review websites or social media. It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”.
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ReviewTrackers
JULY 31, 2018
Customers can share their feedback freely via online review websites or social media. It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”.
Chattermill
SEPTEMBER 4, 2018
Through word-of-mouth marketing tracked by NPS. NPS can help identify your brand’s advocates, drive your product roadmap, alert you to customers in danger of churning, and which customers you should approach for stories. They use NPS as the most important metric. The Slack Growth Hack: Making Word of Mouth Work.
Amity
MARCH 1, 2016
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. That’s really the primary role of my team right now, ensuring that every single one of our customers has a clearly defined goal and a roadmap to get there. " What metrics are important to your team?
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