Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

Provide Support

APRIL 13, 2016

When people have a less-than-favorable online experience, they fault the company immediately. Have a convenient contact form in place so that your customers may leave a feedback or point out to some discrepancies. Create a helpful self-help system. Please share your experience and insights.

Customer relationships 40

Customer relationships How To Social Media Consumers 40

delighted

APRIL 19, 2019

They ask customers to rate you based on their overall experience rather than on a specific product or service. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

Survey 58

Survey Measurement Customer Experience Effort Score 58

delighted

APRIL 19, 2019

They ask customers to rate you based on their overall experience rather than on a specific product or service. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

Survey 40

Survey Measurement Customer Experience Effort Score 40