CX vs. UX: The Yin and Yang of Customer Loyalty
InteractionMetrics
JUNE 19, 2023
I wanted to cover all aspects of the person’s experience with the system including industrial design graphics, the interface, the physical interaction and the manual.” [iii] iii] In the “Age of the Customer,” every interaction between customers and a company is critical. Seen in this light, the UX team reports to CX.
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